Covid-19, Latvia, Legislation, Tourism, Transport

Vitolina noted that as the state of emergency is ending next week, tourism companies should start repaying money to those clients who do not want to go on other trips or postpone travel. 

Although most tourism services providers are currently unable to repay money to their clients, there are also companies that have already returned money for the cancelled trips, Vitolina said. \

In April this year, Consumer Rights Protection Center received 1,498 complaints from consumers, which is an increase of 12.3 percent against April 2019. 

Complaints about aviation services grew 34.9 percent on year to 456 applications and the number of complaints about tourism services providers tripled from 18 complaints a year ago to 57 in April 2020.