Covid-19, Latvia, Legislation, Tourism, Transport

International Internet Magazine. Baltic States news & analytics Sunday, 05.07.2020, 18:43

As state of emergency ends, Latvian tourism companies should start repaying money for cancelled trips

BC, Riga, 05.06.2020.Print version
With the state of emergency in Latvia ending soon, tourism companies should start repaying their clients money for cancelled trips, Baiba Vitolina, head of the Consumer Rights Protection Center (PTAC), said in an interview with TV3 channel, cites LETA.

Vitolina noted that as the state of emergency is ending next week, tourism companies should start repaying money to those clients who do not want to go on other trips or postpone travel. 

Although most tourism services providers are currently unable to repay money to their clients, there are also companies that have already returned money for the cancelled trips, Vitolina said. \

In April this year, Consumer Rights Protection Center received 1,498 complaints from consumers, which is an increase of 12.3 percent against April 2019. 

Complaints about aviation services grew 34.9 percent on year to 456 applications and the number of complaints about tourism services providers tripled from 18 complaints a year ago to 57 in April 2020. 

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