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Friday, 26.04.2024, 08:53
Latvian residents use e-services less frequently than people in other Baltic States
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According to the survey, 41% of residents in Latvia use e-services at least once a month, which is the same proportion as in Estonia, but higher than in Lithuania, where 37% of respondents use e-services at least once a month.
27% of residents in Latvia have tried an e-service at least once, but continue using them very rarely. Another 19%, which is the highest indicator among all Baltic States, admitted that they never tried using an e-service, while Estonia registered only 7%.
The authors of the study indicate that state institutions must think over their communication with residents, taking into account that the state has invested a lot of resources into a system which is not properly utilized.
The survey was conducted in April 2015. A total of 2,493 respondents in Latvia, Lithuania, and Estonia, aged between 18 and 65, were interviewed.
GfK Custom Research Baltic is an international company which carries out sociological and market studies (data collection, processing, analysis and consultation) in Latvia, Lithuania, and Estonia.
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