Markets and Companies
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Friday, 29.03.2024, 16:19
Estonia: Omniva to face peak season with enhanced parcel machine network
Omniva's parcel volumes from the past week show that peak
season of parcel delivery has already begun. In addition to planned additional
workforce and extra gig-workers, Omniva is also reorganizing its traditional
parcel delivery systems in order to meet the growing volumes of Christmas
season.
"Large parcel volumes have already arrived and
therefore we have started to deliver parcels on Sundays as well. In other
words, from now until the end of the year, we move packages seven days a week
and essentially 24 hours a day," Kristi Unt, head of operations at Omniva
said. "We will also be increasing the amount of same-day deliveries for
the Christmas season. This way we can deliver more parcels to our
customers."
As the peak season for sending parcels approaches, the
country's largest parcel machine network will also achieve its top form, Unt
said.
"We will upgrade our entire parcel machine network to a
newer and better software by October, equip couriers with faster handheld PDAs
and expand the most popular parcel machines," she said.
In the coming months the company will reuse the concept of
mobile parcel points to distribute parcels to customers in popular locations,
where lockers are overflowing.
"The past few years have shown that despite constant
expansions, the most popular parcel lockers prove to be still too small during
peak volumes. Therefore we have created pop-up parcel points where customers
can receive their shipment as conveniently, quickly and safely as from a
locker," Unt said. "Fast and flexible solutions like this help us
deliver up to 1,500 additional packages to our customers each day."
Last Christmas saw record parcel volumes, but according to
Unt, last peak period of parcel delivery passed without any problems due to
thorough planning.
In total, Omniva delivered more than 1.5 mln packages to
Estonian customers in December. The most popular day for receiving parcels was
Dec. 18, when the packages reached almost 90,000 people.
According to Omniva, the parcel volume grows by about 20% each year. Trends show that a similar growth rate will continue in the
coming years.
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