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International Internet Magazine. Baltic States news & analytics Monday, 21.01.2019, 22:29

EUR 990,000 to be spent on integration of AI in public e-services in Latvia

BC, Riga, 14.06.2018.Print version
The Latvian Ministry of Environment and Regional Development (VARAM) plans to allocate EUR 990,000 for integration of artificial intelligence (AI) in the e-services provided by the public administration institutions, the ministry's deputy state secretary for information and communication, Edmunds Belskis, said at the presentation of Una, the virtual assistant of the Latvian Enterprise Register, on June 13th, reports LETA.

He said the ministry was working on a project to develop a universal platform for introduction of AI in the public administration and expected to submit the project to the government for approval before the end of this year.

According to Belskis, all government agencies providing e-services should be developing AI solutions. "There are more than 500 public e-services, and we have to think about it [AI] as a solution for the future," he said.

Guna Paidere, Chief Notary Public of the Enterprise Register, said during the presentation that the Enterprise Register was the first public authority in Latvia to introduce an AI solution in customer service.

She said that Una will be communicating with customers in writing around the clock, responding to routine questions about foundation and liquidation of companies and organizations, etc.

Some 10,000-12,000 unique visitors visit the website of the Enterprise Register monthly, and the organization communicates with customers, who make inquiries in person, electronically or via telephone. With Una handling the routine inquiries, human personnel will be able to focus on assignments with value added, Paidere said.

The Enterprise Register's virtual assistant is a pilot project implemented in cooperation with the IT company Tilde, Copywriter and artist Marta Berzina, who created Una's visual image. Investments in the project total EUR 9,500.

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