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International Internet Magazine. Baltic States news & analytics Sunday, 07.03.2021, 20:26

Ryanair remains Europe’s No 1 customer service airline in May

Alla Petrova, BC, Riga, 27.06.2012.Print version
Ryanair, Europe’s only ultra low cost airline, on 26 June published its May 2012 customer service statistics which confirm that Ryanair remains Europe’s No1 customer service airline.

During May 2012:


  • 93% (of 49,000) flights arrived on-time
  • Less than 1 (0.58) complaint per 1,000 passengers received
  • Less than 1 (0.39) bag complaint per 1,000 passengers received





On-time flights



Complaints per 1,000 pax



Bag complaints per 1,000 pax



Complaints answered within 7 days




  • Only Ryanair guarantees the lowest fares and no fuel surcharges ever;
  • Ryanair operates Europe’s youngest, greenest, cleanest fleet;
  • Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);


Ryanair’s Robin Kiely said:

“Ryanair’s unbeatable formula of the lowest fares, no fuel surcharges and No 1 customer service delivery continues to encourage passengers to switch from Europe’s high fare, fuel surcharging flag carriers such as Air France, BA and Lufthansa. Once they have switched to Ryanair’s prices these passengers keep coming back for our unbeatable on- time flights, fewest mishandled bags and great customer service.”

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