EU – Baltic States, Good for Business, Internet, Latvia, Markets and Companies, Technology

The Central Distribution Center is at the core of Elfa Distrelec’s aim to supply its customers with more products in the best and fastest way possible. To that end, the distribution center not only includes a 70% higher stock level, but Distrelec also added 50,000 new products to its lineup. These can be ordered quickly and easily via the new and enhanced web shop. The shop offers a comprehensive catalogue browse navigation with convenient technical and family product views on the search pages. Multiple filtering options on categories and search results make finding the right product easier than before.

 

Elfa Distrelec’s web shop in Latvia, which has been completely re-vamped to offer even better service and a broader product portfolio than before. Multiple filtering possibilities (facet search) on category & search results in addition to the ability to compare several products make decision-making much easier than before. If there are questions, the live technical support, which is free of charge, can help with recommendations and guidance. The result of the new and optimized features is a better shopping experience than before, leading to a higher customer satisfaction and return rates.

 

Products ordered in the newly enhanced Latvian web shop are pulled from the shelves within the semi-automated Elfa Distrelec Central Distribution Center, which dispatches 18,000 order lines on time and on the same day they were ordered. The Central Distribution Center is the size of more than three football fields, which enables Elfa Distrelec to continuously add new products to its catalogue.

 

“Servicing our customers, fulfilling their needs in the fastest and most reliable way possible as well as offering them more choice is at the core of our business. Our online catalogue is now easy to browse and offers a variety of different search options,” said Distrelec CEO Neil Harrison. “Different filters, tools and configurators as well as a product comparison mode is now part of the shopping experience as is the live technical support, which supports customers who are undecided about which product to choose.”