Analytics, EU – Baltic States, Legislation, Statistics, Technology

The eGovernment Benchmark report evaluates progress on key components of the eGovernment Action Plan 2016-2020, the Tallinn Declaration and the accomplishment of a European Digital Single Market. The eGovernment Benchmark uses eight life events, measured every two years to capture the landscape of public services: Business start-up, Losing and finding a job, Studying and Family are observed in the even years, Regular business operations, Moving, Owning and driving a car and Starting a small claims procedure in the odd years.

According to the Welfare Ministry, out of 36 countries assessed in the report Malta is ranked first among the European frontrunners in eGovernment, followed by Estonia, Austria, Latvia and Denmark.

These countries score highest across all four top-level benchmarks, followed closely by Denmark (84%), Lithuania (83%) and Finland (83%).

The report says that services of 78% of Latvian institutions are fully available online, an increase of 10% over the past two years.