Covid-19, EU – Baltic States, Good for Business, Latvia, Tourism

The hotel's representatives also informed that following the newly established measures of the Kempinski Group, the Riga Hotel has introduced the Kempinski White Glove Service to ensure the highest level of service and guest comfort during and after the current situation.

The service means that from now on,  during all interactions with guests Kempinski employees will be wearing gloves and masks, which have been produced for Kempinski by Italian hotel uniform designer Maurel.

Part of the amenities in all guest rooms will be mini hand sanitizers as well as guest masks, the hotel informed.

Enhanced cleaning will be ensured at the hotel, with sanitizing stations spread throughout each hotel, key cards will be disinfected before and after usage, cloth towels in public toilets replaced by one-time-usage disposable towels and professional air purifiers provide clean and fresh air.

Absolute privacy is offered to guests who upon check-in and during their stay decide not to allow any hotel team member to enter their room during their full stay period at the hotel.

While usually a “Do not disturb” sign is used temporarily, the new “Privacy” sign assures that requested services will still be handled, but in front of the guest’s room door. 

To limit the number of employees having their breaks at the same time, service hours of the canteen for example will be extended, some tables and chairs will be blocked to grant space and boxed meals can be offered as an alternative to be consumed at office desks. 

Kempinski Hotels is an international hotel chain, founded in 1897 in Berlin, and is one of the oldest luxury class hotel chains in Europe. Currently Kempinski Hotels runs more than 70 hotels in 31 countries in Europe, the Middle East, Africa, South America and Asia.